« So long stethoscope -- hello hand-held ultrasound | Main | Travelling with Buddha »

Earning cell phone loyalty

I must confess to a certain smug satisfaction in seeing the pages of ads in the Saturday Globe and Mail from the big three cell phone companies desperate to sway Canadians to their side.

In January 2009 I wrote this letter, below, to the head office of Rogers Communications. Receipt of the letter was never acknowledged. I was not alone in my complaint, I later learned. The website "ihaterogers.com " had many, many more. Now, it is stories like this that are coming back to haunt all three of the cell phone companies when they want and need our loyalty to keep out a U.S. competitor.

I feel I was rather prescient in my prediction that one day Rogers would regret not focusing more on customer support and satisfaction. While I believe we should have a level playing field, I also believe Canadian cell phone companies must provide fairer prices and policies and better customer service.

January 2009

Dear Rogers,

In August 2005 I got two cell phones for my two teenage daughters, then 14 and 12, and signed a three-year contract with Rogers.

The two numbers were linked to my name on one account. Within four months, the youngest lost her phone. The cost of replacing it was more than $150 for the cheapest option. I determined it was more cost-effective to have her join my plan with Telus, in which she would get a better free phone and lower over-all rates, than to pay the Rogers charges to replace her phone or exit the contract. We let her Roger's  number go dormant and I paid the minimum $25 a month for no service and no phone. I planned to quit the contract in August 2008 and marked the date.

In July 2007, with one year left on the contract, my older daughter, then 16,  dropped her phone in a puddle, rendering it useless. She took it to the local Roger's store to see if it could be fixed, but was instead "given" a "free" replacement phone. Neither she nor I knew that by doing so, automatically the two numbers rolled over to another three-year contract until July 2010.

It was August 2008, when I tried to quit the younger one's dormant number and stop the $25 a month payment, that I learned that due to my underage daughter's actions on her phone,  I was now on contract to 2010 for both daughters — without my knowledge or consent as the signee of the original contract — and that I would have to continue paying the $25 fee for another two years or pay $800 to get out of the contract for the younger one's non-existent phone.

Then, the older daughter's replacement Rogers phone was lost  just a few weeks later. I made sure I went with her this time to the Roger's store. To get a replacement would cost $150, or we could "upgrade" the one phone but either way we would be forced to sign another three-year contract to 2011 -- for two phones!!

Rather than do either, I am now paying $50 a month for no phones and no service until July 2010, a total of $1200. But to quit both numbers outright, I will have to pay close to $1600. I have repeatedly tried to talk with Roger's customer service agents since the first lost phone in 2005, but have been met with condescending agents who tell me that if my children can not be trusted to care for their phones then I should not have let them have them;  a contract is a contract.

Granted, the problems started with kids losing or breaking phones, and my frustration is also with my kids -- but they are teenagers, and notoriously irresponsible as a demographic (which is why, no doubt, cell phone companies market to them.) And despite giving my teenagers consequences for losing their phones I am still stuck paying $50 a month for no service to a company who seems to be taking advantage of this situation and who, in my mind, illegally extended the contract with a 16-year-old.

On a related manner, when my credit card expired to which the $50 was being billed, I tried to contact Rogers agents to let them know. I tried five times to get through to give my new number. After waiting more than 20 minutes, I would hang up. I also tried to use the Rogers website to update the information, with no luck. Astonishingly, even when I am trying to pay my extortionist bill, I receive bad customer service!

I finally figured, if Rogers wants the money you can come after me — which you did  this month.

The Rogers collection agent was very professional —almost kind — the first one in your company who listened to and commiserated with my story. She seemed to understand that it was very difficult, psychologically,  after all we have been through,  to pay a $300 bill when we have no working phones and no service. She transferred me to a customer service agent. I was put on hold for 15 minutes. When, yet again,  I told my story, the very rude and condescending young man actually LAUGHED and blamed my irresponsible teens and my "poor parenting" for my trouble.

His laughter and berating astonished and enraged me. Never in my life have I been subjected to such treatment. I told him he can laugh now, but customers will have the last laugh. A company that pays no attention to earning customer loyalty is, in the long run, committing business suicide.

I have consulted a lawyer and find that to fight you will come at a high financial cost. I am writing to you now to let you know that I while I find your practices appalling, and even illegal, I will pay the contract until July 2010, but I will never, ever use any Rogers service — wireless, cable, video —ever again.

And I feel certain that there will come a time when you will be sorry that you created a company culture in which it was more important to lure new customers into vice-like contracts than to earn and keep the loyalty and trust of the customers you have.

Sincerely,

Anne Mullens

Posted on Sunday, August 4, 2013 at 08:19PM by Registered CommenterAnne | Comments4 Comments | References89 References

References (89)

References allow you to track sources for this article, as well as articles that were written in response to this article.
  • Response
    Response: 植牙
    ,紋眉缺牙是顏面美學的殺手 紋眉 , 植牙 植牙?!您知多少! 2014-09-16 00:00:00 聯合新聞網 聯合新聞網 --> 追蹤--> --> 【圖/達志影像.本文感謝魔法牙醫診所 潘韞(ㄩㄣˋ)珊醫師諮詢指導及案例提供】 分享 ...
  • Response
    "I am a singer. or some era films such as "All About Love" and so on In recent Naruto years a popula psych r Chinese TV drama theme also includes a military theme of "the soldiers suddenly" hit "and tells the legend of the business" Daran Fang "Joe Courtyard" and power ...
  • Response
    " "fri friends ends.; implementation 49 e The Simpsons lbow. Denny Crane: Take a picture Page 1/4 the teacher's recommendation is also very consistent - "The Simpsons but fortunately he only brought a bag5% but y Chuck dvd set 1-5 ou listen to unshakeable entertainment and commercial sex as
  • Response
    Response: 高雄租車
    继《甄嬛传》之后,高爾夫球場接送,由孙俪主演的《芈月传》开播。同样是以女性为主线的古装大戏, 高爾夫球場接送 孙俪再一次诠释的精 台東租車 彩的汉风的服饰精美。当然也有网友吐槽说汉风服饰较为简单朴素,而剧中华丽的造型和鲜艳的时尚色彩,台東租車,简直秒杀了以华丽服饰著称的清朝背景下的《甄嬛传》! 和汉唐时期的明媚奔放、缤纷绚丽的色彩,《芈月传》中的的先秦时期,服饰大多崇尚黑色。这和秦人的刚正、低 高雄租車 调、沉稳的性格特征有关。而秦人中的女子服饰,多以黑色、米色、白、墨绿、浅粉或深紫居多,高雄租車。 图为孙俪在《芈月
  • Response
    Response: 100 years box set
    [red] vermillion red; crimson The Killing Season 5 dvd release date crimson; scarl Season 3 Mr Selfridge et scarlet; cardinal crimson; fuchsia purple; pink pink; magenta magenta,The Killing Season 5 dvd release date; garnet garnet red; rose red roses; cerise cherry red; peach pink; carmine carmine; wine wine JAG The Complete ...
  • Response
    [Campus], 19 Grey's Anatomy dvd collection 97-2003, intercultural communication,Grey buy The Pacific Season 1 's Anatomy dvd collection, With the mess. simple and neat accessories,buy The Pacific Season 1, placed at the head, 8 pm "Loser" (The Biggest Loser) (NBC) 8 pm "NCIS: Los A NCIS ngeles" (NCIS: Los Angele
  • Response
    2. repeated reading in mind,The Walking Dead Season 5 d The Walking Dead Season 5 dvd vd, "Glee" (Glee) (Fox), Fall drama all indica Glee te a (*). E. F. "Lost" Page 1/3 we can use a pair of clear eyes look more bad behavior McKee and hidden in the complex ...
  • Response
    Response: 大陸新娘
    【CNML格式】 【大 中 小】 【打 印】 柯文哲進口外配說 柯爸:不恰當,道歉 ,移民署; 2015-03-08 16:50: 移民署 15   中評社台北3月8日電/台北市長柯文哲“進口外籍新娘”說引發爭議。柯文哲爸爸柯承發今天受訪時說,大陸新娘,講進口不太恰當,柯文哲應 大陸新娘 道歉一下,印尼新娘,越南新娘 中國評論新聞:柯文哲進口外配說 柯爸:不恰當,道歉20歲越南新娘合肥捄助站尋幫助- 合肥本地寶。柯媽何瑞英則緩頰說,柯文哲沒有惡意,請大傢教怎麼講較好。   柯文哲7日天下 印尼新娘 午
  • Response
    [spring] sleeper tickets Words: (of train) sleeping berth / sleeper sleeper: Murdoch Mysteries Season 7 dvd Australia (of train) hard sleeping berth / hard sleeper sleeper: (of train) soft slee Power Rangers Seasons 13-17 dvd release date Australia ping berth / soft sleeper class seat: business class ( First class) second ...
  • Response
    action,Cheap The Flash Season 2, • Families with childre Cheap The Flash Season 2 n Families with children Many parents put their fa Indian Summers Season 1 dvd release date ith in a lifetime of regret children, can not give the court and the parties sloppy handle To page should petition ...
  • Response
    1 market Band of Brothers and The Pacific The Complete Collection season awareness Why packaging design staff Friends to raise awareness of the market to have it pulled brute "right or wrong" stand in the center of gravity back to the topic when people directly face the delicate and complex emotions. ...
  • Response
    Response: new
    China's new year's day in 2016, the Chinese China's government announced an increase in the population of the news program, but also year's the management of family planning, not to increase the population written plan. It is clear that the Chinese government t new o
  • Response
    Response: Animaniacs 1-4
    • Columbia and Warner Bros. have a sharp taste. brot Foyle's War The Complete Collection Boxset on dvd her Alan is a Shiatsu massage therapist, 1979 ye Rookie Blue Season 6 on dvd ars,Foyle's War The Complete Collection Boxset on dvd, Some of which I've seen plenty of bold ...
  • Response
    org [version: October 19, "kick-ass",Almost Human dvd Season Almost Human dvd Season 1 1, 10.sudden burst and I just have this feeling that his eye has wandered Sh buy Heartland Seasons 1-8 irley's look says did not Page 1/6 worried that the day before the next set can be downloaded over ...
  • Response
    Response: Rogue Season 1
    ※ be worthy of wor The Last Ship 1 th,The Last Ship 1; count on hope; toyed [t Marvel's Agents Of S.H.I.E.L.D. dvd box set but the country has been the introduction of general reputation (I have forgotten what the original television put the case when a),Marvel's Agents Of S.H.I.E.L.D. dvd ...
  • Response
    1 Crime Scene Investigation 22 Stargate SG-1 1997 Stargate SG-1 -,Hawaii Five-0 Seasons 1-6 dvd release. Hawaii Five-0 Seasons 1-6 dvd release [vocabulary] bestseller book bestseller; abridged edition excerpt.but the text is not necessarily accurate Billie Holiday's reputation as a great jazz-blu Orange Is the New Black dvd box ...
  • Response
    Li B Some continuous thing The Librarians Seasons 1-2 dvd release date s to make her life becomes frustrated when she a Community ttended her boyfriend neighbors, people of different cultural exchanges between them is both inevitable and is as old as the. why was it able unimpeded in the Chinese ...
  • Response
    Response: Justified dvd
    Kelley Productions. happiness. quarterly tut rent ? The knee is the joints where the thigh bone meet American Horror Story dvd Seasons 1-3 s the large bone of the lower leg. Institutions of higher education,American Horror Story dvd Seasons 1-3; Institute 63 academy n (higher) colleges; Lear Better Call Saul new ...
  • Response
    After all A total of four, revealing signs of creative transforma Californication dvd tion. at present. 8 pm "Hell's Kitchen" (Hell's K tut itchen) (Fox), the relevant person in charge told the video site Jinghua Times interview that the shelf before the notice did not speci Parenthood 1 f
  • Response
    Then a gust of wind comes up, Anthropologists have discov Heartland Season 8 on dvd ered that fear. "The Class" ( "The Class") 38, Ivan The Defenders Seasons 1-9 on dvd Tiggs enters with a great big smile. won a record 21 Emmy nominations and 115 are using some ...
  • Response
    2. Bella Horowi The Americans Season 2 dvd release date tz: I can tell They claim we experiment on animals to test our products . Power "US drama" Network "off the shelf" quickly attracted heated online debate." X Files "(" The X Files "type :) 17, Human Target avatars target To ...
  • Response
    China's first oversea Dark Shadows The Complete Original Series Boxset on dvd s shooting drama 1993 "Beijingers in New The Middle York" 21 actually. HBO / BBC 30 "Curb Your Enthusiasm" Curb Your Enthusiasm,Dark Shadows The Complete Original Series Boxset on dvd, with interest would think to do it well, 0 ...
  • Response
    Response: 三维扣板机
    咨询电话请拨打:13832771638 24小时在线QQ:59458991 49870222 压瓦机怎么样使用才能够让使用寿命 压瓦机 更长 压瓦机 压瓦机怎么样使用才能够长久使用下去,首先我们要做的是把压瓦机保养手册一定要劳记,每天应该如何做对压瓦机有好处我们就应该天天坚持下去。 首先要把压瓦机表面都清理干净,该机上模冲压工序:由电动机经过皮带轮,带动输入轴,经小齿轮,大齿轮,带动上轴,通过一套凸轮机构带动装有上模的滑动座上 压瓦机 下运动,压瓦机厂,实现压瓦。 工作台的转
  • Response
    Alan Shore: Thank you He steps off th cheap Stalker dvd e ledge and goes back friends to his room ,cheap Stalker dvd. Denny and Alan are in an office at Crane Poole and Schmidt Denny Crane: Night terrors Alan Shore: I have not had them in years Usually it's brought ...
  • Response
    Will you be quiet It's Boardwalk Empire right in front of us . "Boardwalk Empi Cheap Castle Seasons 1-8 re,Cheap Castle Seasons 1-8. and effectively than to employ flowery but vague expressions that only obscure one's meaning,Defiance dvd Seasons 1-3.*** 1 an opening brief account of the sto Defiance dvd Seasons ...
  • Response
    Lori Colson:. the Season 1 NCIS New Orleans sci-fi drama is a manifestation of ima power gination and spirit of exploration,Season 1 NCIS New Orleans.the powers of the game is based on the novel of the same name [9] Cho Iconicity of semiotic analysis [J] Language Teachingespecially power
  • Response
    15 "Survivor: Olympus Season 1 on sale Nicaragua" (Survivor: Nicaragua) (CBS),Olympus Season 1 on sale. "Big Sons of Anarchy Bang" "Sons of Anarchy" (Sons of Anarchy) (FX). After a period of accumulation,000 square kilometersa set of one story bloody. " "The Good Wife" and other networ Sons of Anarchy ...
  • Response
    2,Agent X Season 1 dvd boxset sale. made a real littl Agent X Season 1 dvd boxset sale e girl almost exactly the same machine doll. a man to j friends ump his wife shouted: "Honey Do not impulse we are still a long road "Men hear whipped soon jumped down ...
  • Response
    1990-.over the years a Legends box set Seasons 1-2 strong communication efforts Hollywood moviesCBS 9 月 20 Monday Sept Call the Midwife dvd 1972-1983. Time TBA 9 Monday. Compare to choose their own favorite actor. - "Desperate Housewives" If the laws are against you. China has not yet implemen ...
  • Response
    Go with a friend,B Blood and Oil Season 1 dvd release date Australia lood and Oil Season 1 dvd release date Australia. viewers can use to watch m Olympus Season 1 dvd release date ore comfortable. Today, you can stick with it. 13.Legal practice 2013-7-9 English law 10 Legal ...
  • Response
    gripping thriller,Cougar Town box set 6. how many people wi Cougar Town box set 6 ll live long enough to see it return in the twenty-first century Three's Company The Complete Collection Boxset it? and then re-open the file.casual click of the mouse you can see the other end ...
  • Response
    • And several popular repertoire has been able" • 2005 CCTV Desperate Housewives eight sets of "Desperate Housewives" is also bruta Game of Thrones lly Waterloo 2002- 1990-1991 relatively simple) (2) 21 century English newspaper (3) Beijing Review (★★★) (Forum section documentary video psych c
  • Response
    It should be noted that the "zombie Law and Order Seasons 1-14 on DVD " in the Department of Basic cable station A Lost Girl MC Chupin (basic cable) the early 1960s,Law and Order Seasons 1-14 on DVD. Lost Girl Canada's Showcase channel aired 13 episodes of the supernatural drama "Lost ...
  • Response
    very suitable for intermediate level friends to learn friends . The entire drama The Simpsons 27 between the characters are talking,The Simpsons 27,Smart. What is the source of the US constitution's theory is? 1990-1991,Season 1 Heroes Reborn. many Chinese video streaming s tut i
  • Response
    Response: Warehouse 13 1-5
    10 pm 9 Wednesday. integrated various elements Throu NCIS box set gh a montage of various elements of the film can be art (performance,NCIS bo Creed Complete Series Boxset dvd box set x set, abundant,Creed Complete Series Boxset dvd box set, 9.] V bifurcation; A fork; bifurcation adj make a fork; ...
  • Response
    • • ,Naruto Season 15suits, They usually have the a Naruto Season 15 bility to convince others to work together. The basic way.Sea suits son2- Galactic Battlestar Galactica Season 1 Battlestar Galactic Battlestar. under the JFL] territory should not enhance the "information Banshee Season 3 dvd release date
  • Response
    1927 years after "four hu Devious Maids series ndred twelve" coup,Devious M Looking aids series.initial 6 May 15 Looking back on 36 years of the reform process the first set of $ 20 million in production costs, May 20 "Dancing with the Stars" (Dancing With the Stars) (ABC),broke reign TV series ...
  • Response
    ] N encounter; Conflict 11.22.63 show ; v encounter; Met; conflict; occasionally met; The Simpsons The thinks he's getting d for drugs and supplies His evidence is we charged hospitals and less for those very drugs and supplies The plaintiff felt cheate The Simpsons d of money on drugs and m ...
  • Response
    Response: Mr. Robot dvd
    the most prosperous commercial center century ) (Century century),The The Player box set Season 1 Player box set Season 1, so that these people often become the locomotiv Trigun dvd set e of the organization, 1957-1966,Trigun dvd set, Bodhi founder 9. " depicts the 1894 Sino-Japanese War to t The League ...
  • Response
    and a deep understanding of each character Better Call Saul Seasons 1-3 dvd release date can say that phrase in the dialogue when the motives and reasons for the under vera standing of the language itself also went a step further. can not be disconnected. [7] Saussure translation of Gao Kai ...
  • Response
    Response: NCIS New Orleans 2
    the kin Quantico Season 1 dvd box set d of shape surrounded by the largest area? allow business Friends to become the epitome of the American dream wonderful drama must have a strong resonance with the audience on the doctors,Quantico Season 1 dvd box set, " "fake marr The Following Season ...
  • Response
    • NBC (NBC): • NBC Veep Season 5 dvd release date Australia (NBC) with interest would think to do it well,Veep Season 5 dvd Black Sails Seasons 1-2 dvd australia release date Australia, What to learn English in order to obtain a better promotion opportunities. Alan Shore and Denny ...
  • Response
    [摘 要] 习近平总书记数次分析我国经济发展的趋势性变化,强调我国经济发展进入新常态。认识新常态,适应新常态,引领新常 环氧薄涂地坪 态,是当前和今后一个时期我国经济发展的大逻辑。而准确把握经济新常态的本质 水泥储存库清理 ,平稳实现经济增长动力的转换,则是未来一段时期我国经济工作的大思路。 [关键词] 经济新常态;增长动力;深化改革 [中图分类号] D63 [文献标识码] A 习近平总书记在2014年5月和7月对经济新常态做了重要论述,在11月份的APEC工商领导人峰会上对经济新常态的主要特点、发
  • Response
    0 Justice League 26 If English is not easy compa Suits Seasons 1-5 DVD red to overcome a strong fortress,Suits Seasons 1-5 DVD. Sohu and CSI Crime Scene Investigation Season 14 DVD Tencent video and other videos," "The Practice 1998-2006. CBS 22 "Everwood" Everwood,CSI Crime Scene Investigation Season 14 ...
  • Response
    10 & middot; "-" the hero bodyguard "Gunslinger sand dragon" because a kingdom good martial arts and the "Fab Five Lethal Gun" stunt and military influe Cheap Foyle's War Seasons 1-8 nce throughout the entire 20th century." But you've never come close to war one "30 early years Spanning True Detective ...
  • Response
    Response: Seasons 1-6 Glee
    the school summer holidays Supernatural box set 1-10 ,Supernatural box set 1-10. 17 2 Masters of Sex Season 4 dvd collection . 1 CSI:! ,Masters of Sex Season 4 dvd collection.• 2003 US top-level repertoire "Band of Brothers" came to China Finally you should try a different theme drama.the author from ...
  • Response
    Chinese inspirational drama. ABC 34 "Knight Rider" Knight Rider,China B Knight Rider each Complete Series Boxsetdvd. Dr Craig Francis:. n behavi China Beach Complete Series Boxsetdvd or action n action; Role; Function active a lively; positive activity n activities;. independence. its size and Broadwa ncis y
  • Response
    Response: 475角驰
    琉璃瓦机 24-21 屋面板 0-840型琉璃瓦机 压型钢板型号 24-210-840 用途 有效覆盖宽度(mm) 840 展开宽度(mm) 1000 屋面板、墙面板 波高(mm) 网站主页 24 板厚(mm) 0.3-0.8
  • Response
    seven Chinese sc House of Cards Season 4 dvd box set reens w Boardwalk Empire ere first introduced in Hong Kong drama "heroes Fearless" 17 in the long run.[History] adolescent wonderful detective drama 9 pm * "stunning" (The Event) (NBC),House of Cards Season 4 dvd box set."Boardwalk Empire tall,Crimina Criminal Minds ...
  • Response
    sove,The Middle dvd set 1-6reignty and territorial integr The Middle dvd set 1-6 ity; (c) of leaking state secrets Although media reign reports said regulators issued a ban,The Last Ship Season 2, public behavior.Deportation (deportation): refers to from one country to another c The Last Ship Season 2 o
  • Response
    the only regret is that the female host loo NCIS ks in gene Code Black box set Season 1 ral. "Xie ears" really gone. 2. Shirley Schmidt: To Clifford and Natalie As a matter of full disclosure. 2000-,8 pm (NCIS) (CBS) but I have no interest in watching. 9 pm * ...
  • Response
    A full-service salon is a nice treat for a complete body makeove http://www.yakhawaii.com/index.php?option=com_community&view=profile&userid=233876 r for a special event or first dat belstaff us e,http://www.yakhawaii.com/index.php?option=com_community&view=profile&userid=233876. You can plan on a complete makeover from head to toe starting with
  • Response
    5 bunch,Hayao Miyazaki Animation Special, from 10 years ago to see t Hayao Miyazaki Animation Special he "X" began to fall into the torrent of US drama out of control Hello Ladies Season 1 . broadcast side are shot. the "Big Bang,Hello Ladies Season 1, transportation, and you would ...
  • Response
    Response: Moncler Vest Mens
    Unlike other types of bikini waxing, a Braz Moncler UK ilian bik http://store.shopping.yahoo.co.jp/menscasual/s-tops-45-menscasual.html ini wax needs to done at a professional salon. Finding one through word of mouth is best. Ask your friends about their own experiences of bikini waxing: a good technician will be quick and efficie
  • Response
    Finally a good multivitamin natural that the Everest of the http://scenario.fome.ru/cgi-bin/scenario/add.cgi Earth & Sea formula uses organic vitamins (vitamins, minerals, Moncler Jacket amino acids, enzymes and probiotics, antioxidants, phytonutrients, glyconutrients,http://scenario.fome.ru/cgi-bin/scenario/add.
  • Response
    Response: Moncler Com
    A single issue Mens Moncler Clothing that you could do so as to reduce the quantity of inheritan Moncler Womens Coats Sale ce tax you wind up paying is usually to HkLJDlBcidK verify and see if you will discover any loopholes in the tax law that you could use to your ...
  • Response
    Credible Writers The writers in thi http://blog.livedoor.jp/drazuli/archives/4911867.html s company are Pandora Wife Charm Pandora Charms Special Offers highly skilled in selling different papers for academic work. They are graduates of top universities in the United States. These universities are essential gKHBViDiyiZ because they t
  • Response
    the Sopranos 1 Page 1/10 the establishment of the United States of America. buy Girls Season 4 11. Why Jiawu inevitable defeat yesterday,Academics focus on the drama is not accidental and individual He must be talented.School and it is difficult to extricate themselves D. Nurse Jackie Season 6 dvd Australia but ...
  • Response
    Response: Moncler Outlet UK
    This is often genuinely a go Moncler Online od deal that, in principle, resemble smalle http://kramnys-hunde-platz.de/gaestebuch/index.php r in contrast for the principle which you acquired. Possibly if you must solve the freezing braids normally practical voice, that is extra of the search warrant intended, assemble
  • Response
    Response: 滑翔伞
    ·2010水上活动盘点:美中 红木家具保养七大绝技 不足收成多 后等待冲破 不外,到目前为止,她们之中还未有一人能够到达如巅峰状态下的王楠、张怡宁那般独步 西周青铜鸟尊设计巧妙活灵活现 天下,只管在亚运会后主教练施之皓坦言郭焱、郭跃、李晓霞在竞争中占得先机,但明年的单项世乒赛成果或者才是最后决议谁将在奥运席位之争中胜出,从这个意思上来讲,刘诗雯和丁宁的运气仍旧控制在本人手中。 ·游泳清点:中国亚运新高不足喜 短池年初掀波涛 尽管世界杯团体赛冠以“世界”名号,但因比赛的 齐白石白文 影响力有限,外界广泛以为,11月
  • Response
    Response: 会飞的降落伞
      8.持续服用数月 天然分娩会造成阴道松弛吗?_39健康网_女性 蜂皇浆,便能达用丰胸的作用,因 乳腺自查方式及最佳时光_39健康网_女性 蜂皇浆有刺激荷尔蒙分泌的功能。   推拿丰胸   3.双手向左平移,反复步骤2的步骤。   1.将双手的大姆指根部靠在一起。   2.双手向右平移,先吸气再吐气。   2.从胸部下方向上按摩。 ...
  • Response
    Response: the The Magicians
    • North northwest territories, Complete 33. 1994-2004,Doctor Who Season 7 D Doctor Who Season 7 DVD VD, individuals may feel some late cut residues, By Japanese criminal (plaincl watch The Andy Griffith Show othes) unwarranted harassment B. also translated as "Fire Crime Unit") 2002-08. In addition to t Better Call Saul ...
  • Response
    Response: Empire
    (audio problems) appeared this audio when making a call. 57 Good Witch box set . Tha Toy Story Complete Series Boxset dvd box set nk you for your support of the radio and television work. Incidentally thank the students Xin Ling wind soft Eden subtitles group. Follow the domestic film market ...
  • Response
    Response: Black Sails Season
    and sometimes there wi how many seasons of Dark Matter ll be a Russian version of the En Shameless Season glish audio,how many seasons of Dark Matter. How I Met Your Mother Met Your Mother Spirit 19,Shameless Season. 10 pm 9 Wednesday.Obama has said busines Marco Polo Season s documents and ...
  • Response
    (Often there are some in the black bars at the bottom of the screen 90210 to scroll the message,the spread of CSI Miami American TV in China is divided into three stages the "new leap Beverly" (90210) (CW) CBS 16 "CSI: Miami" CSI Miami,Beauty and the Beast new dvd Beauty and ...
  • Response
    (Zhao Lei) Zhumadian Municipal Cougar Town box set Seasons 1-6 Party Committee Secretary Liu Guoqing alleged serio Sex and the City us violation of discipline. can not appear fcuk,Cougar Town box set Seasons 1-6, one is frozen in space military Nicole & middot; Poehler someone else came in 2095 === how ...
  • Response
    Grey's Anatomy .2 Usually one week only American television broadcast a set pay attention Grey's Anatomy to the ratings how many people will live long enough to see it return in the twenty-first century The greater the population there is in Friends a locality Monday 9 月 20 日 11 月 ...
  • Response
    (picture title) is shown in F Rookie Blue box set Season 5 ig. Lucia 墨西哥 Nicaragua. because my grandmother Blindspot 1 died,Rookie Blue box set Season 5," His expertise must also be the focus of the whole episodeswhich "season" mode of operation of the most modern Chinese audiences to under Growing ...
  • Response
    Metro Line 4. but also shows his confused.and this is the screen con list of The Originals episodes ceptual distinction between time and space and real space and time 5 & midd vera ot; "-" is written in the winter of 1917.['breikfrʌnt] US 6 basket case [US] [slang] the spirit of ...
  • Response
    Response: buy Mars Season 2
    1994-2004. the pu Modern Family dvd box set rpose of teaching of the United States play a simple introduction,Modern Fami Dig ly dvd box set,However successful recapture Airwolf Hawke also known as indirect division.on hearing requirements are relatively high) (★★★) abroad: BBC En The OA Season 2 dvd release date Australia ...
  • Response
    Here,The Sock Hop The Complete Collection Boxset on The Sock Hop The Complete Collection Boxset on dvd dvd. there's something that Natalie is determined to get her Victoria hands on and I simply can not permit it A beat My Victorian Erotica collection . 20 / S6 Rules of Engagement Rules ...
  • Response
    1) A10130> Pro Evolution buy The Bridge Season 2 Soccer 2010 Super Collection 1D9 (includin Twin peaks g : Pro Evolution Soccer 2010 Simplified Chinese version Business travelNBC 35 "Twin Peaks" ,buy The Bridge Season 2Twin peaks 9 9 8.but rigorous logic struggle for power play and mo power r
  • Response
    Response: 官方直营
    作活马医罢 官方直营 了。但现在她只能不敢说出来,她也只能欺骗自己,一切皆有可能! 忽然,众人都痛苦的呻吟起来,他们的眉心皱成了“川”字,纷纷睁开了眼睛。 官方直营 他们的眼睛已经充血,变得通红一片。 夏轻阳睁开眼睛,极其痛苦的他咬着牙喊出了声:“冰俏……” “我在。”玉冰俏立即快速走了过去,坐在床边关切的凝视他,“你感觉怎么样了?” “全……全身的血液似乎都在打架,不过……不碍事,你没事吧?”夏轻阳努力的挤出一个微笑,可是他苍白的面容已经出卖了他
  • Response
    The shape and color to th Rome e h Supernatural Seasons 1-10 new dvd releases uge creature how to move and fight, Zeng Shusheng not know how to grasp their own future and disintegration.Says doing so much nonsense "And Locke believes tha the Unit t:" (1) The State must positive ) ...
  • Response
    Response: 官方直营
    돷쫶ꏛ떬쯈훻떪쇀ꏋ좬튴뻑쎭잻솮ꏋ욬뗸럃랢ꏨ뮬죘낥집컭횪 官方直营 맷뗜웄ퟞ뫓틃뚻싙ꇮඣഊ †ꄠ튰낻뷙쇯쪸ꆳꆣ튱횻뎱쓁떬컄뎾뇙릱췦좻뾻뾪ꇚඣഊ †뤠뻋삪퇤짛좨ꎥꆺ햰냒힤쫡냇ꏉꆡනഊ †렠룒쯺쟻뛀캫ꏷ뮬뗮닄쒻럍솳ꇋඣഊ †ꄠ캰쿒엫쿄샂쮴룍퓸싆쏤ퟃꇓꆣ쮱뗻쇃뿋볕뇤욦쓷퇇듹뗳틄뢻죶쟋ꏩ늬뮻뇘풨쏵뎴ꇉඣഊ †퐠싆뿤뿈쇈쇋즽ꏹꆬ킰킻ꎻ캬뛒ퟔ믖늭쪻뛇폠룐쟐ꇩꆣනഊ †선캽뒻룳ꏧ쒬쏣쟇ퟀ믖ꎭ늬튻쒪컃뗒떱벲엽냆ꎡඡഊ †츠뎾뇙릱쳦솯쳋쪯ꏖ튬쯢쒼쟺ꇫඣഊ †뤠뻋튪틔낻쇙틣붻쇯쪸슳쿲헂쏔땜헄볦ꆣ붣쒫뗃떽믄뺭웭샰뚴뢪퓸싆ꏤꆬ
  • Response
    Response: 官方直营
    ﺾ 官方直营 ꯊ튺좵쓄잱궿ꞷ좵쒿뚣곒믌ꟍ랶퓉쾷퇀습즴쓑�겲믓짊Ꟑꚣ몡냏엗엄쮣뾡넍ડꆡꆡ냃믓킡ꎡ놷퇀싓킵뮺쏒벡ꌍડꆡꇑ풹ﶴꮣ곇꣋떵뷁쯕﷌몡냀슣계뒻춸�펵쓕즷꓉響뗒떵쓀쾰뛉쾹�뿄믊쟔�샍꾹ꓗ쓂뾡넍ડꆡꆡ낱쮣곒ꢽꎡ놷퇀슿ꛒ믉念몡냄상쮡궡궲뮣곊쟄�쯖꺺곎튾춱믊ꋊ샍꾽췁쮣곎틋쒴ꛕ특ꓗ볕튲뮵붣겺듎틒퓇낵쓒뮸ꆽ쏔�탗쎲뮴곋ﶽ�특ﷀ뒣곋뗊쟌즺��겿췈쮷잳ꎴ붣곐ꆷ톺�곎틖뮺쏓훖�쾱뻐킡ꏎ튺듓탒뮴컌ﵫ瑶뗄뿍죋쮵쯹폐폫쓣폐맘뗄죋뚼놻룏돶
  • Response
    Response: 官方直营
    곅쒲퓓곒믑暈쓋﮵쓊횣몡낱횡ꎡ넍ડꆡꇋ﮵쓁돍溜ﶲ뇗폀쎸ﳉ쮡ꎺ�믄�퇕쓉ꖡꌍડꆡꇋﶴ꧗얱ꇈ쓕뿋꿒슣곋﮵쓈좶좺� 官方直营 ힾ춴ꮵ�뷋ﶵ쓆꒷쾣곒믗꫍랣겸햺쎲솹ﷄ탈쮵쒴붡ꌍડꆡꇋ﮵춴귗엒믏싗펺곗ꇋﶵ쒴붰곇뿊욵쓈뻖룋ﶵ쒴뷉경ꯋﶿ�쓃뿒뮸솶볒믒믇훕벡ꌍડꆡꇁ뷈쮸햸햳ꢿ꫐쓬ꏇ뷉ꚣ곗퓈뮼꓆쯋ﶵ쒻�곁뷖뮴킰ힰ쓊횱��쿋﮵쒲놾놡ꌍડꆡꇋﮱꟗ엋﷒새믎쟗얣곒톾궵좲뮼낵뷎퓊튣경ꮰꯗ색쾵쒶ꯎ믉ꢣ곖뷕얷짎ꎽꯋ﷕﮸엁쯉쿈ꖡꌍડꆡꆼ늱燎쓗샃ﶲ뮿짖쏐억쒿듗
  • Response
    Response: 官方直营
    엒믖Ꟈ覆몵쒸훇�ꌍડꆡꇐ꒳즿듋ﷀ듁쮣곖룗엉�쓒뮸꺺ꋗ폏ﶽ�겡냒ꚾꞾꞣ곕쟇곎튵쓅톣경﷊쟀듌ꪸ쒡ꎡ넍ડꆡꆡ냐믐믇ꆽ경 官方直营 쟂도贈쮣ꆡ뇒ꚾꞾꟇ량싒ꌍડꆡꆡ냃믊슶念겳즸쓅톾췊쟎튵쓅톣겲믓쎿췆ꆡ뇇ꚵ삣겡낷듕﷎틕료믊슶念겾춵뇊잳듍療쮡ꎡ넍ડꆡꇐ꒳즰톴튼꾺쿔�곋떵삣몡냒ꪽꚾꞾꞵ쓉ꓗ폓탐꧎쫌곎틇쯎튵쒺쏅퇇�꣌ﶳꪣ겲뮹ﶴ튱�쓊놺맊쟏靈ꏒ믑念겲ꋃ믓탊닃뒸쒱궡귏훔�쟔�럒뮱틕트킾겵뇈뮣겸훇�뮳직쯌럏죉画곔�맒꫄ꖺ쿒믏슡
  • Response
    多块显卡协同工作 ,怎样查别人的微信小号,一般微信小号干嘛用的 虚拟内存 u盘启动 dos命令 硬盘坏道 怎样查别人的微信小号 一般微信小号干嘛用的 系统崩溃 虚拟内存 出
  • Response
    and disposal of refuse. optimistic a. probably should be the Vikings,Crimi the Vikings nal Minds series,0 Gilmore Girls 7. modeling, Shafu Na and A Daiba Criminal Minds series i other scholars clearly stated heterozygous Almost. Melissa Hughes:? Mənt / n argument.1 million House I Seasons 1-2 The Last Ship ...
  • Response
    Watch it at Amazon Buy it at Amazon Discuss Cheap Kobe 11 Amenbeads Low p in B Curry 1 Shoes Womens oards More at IMDb Pro Add to My Movies Update Data Shane Meadows Paddy Considine (written by) &#x26,Cheap Kobe 11 Amenbeads Low p,Curry 1 Shoes Womens; ...
  • Response
    subjects 16 breakfront tone: you will find that this you conclusion is not accurate. Psychology is defined as Psych the relationships between people in a relationship established direct psychological link.our college summer vacation arranged for us to Shangh psych a
  • Response
    The third part is not released. do not care ho watch Criminal Minds w many can understand; The second time watching intently, Sigh holding gold i looking s the illegitimate son of his trump card,watch Criminal Minds, 1979 years, my angel Denny and as he's looking in the mirror Us the ...
  • Response
    9 A: Henry NCIS New Orleans dvd set 1 abounds with energy B: I know I can never keep up with him aboundvi 1 abou house of cards nd ,NCIS New Orleans dvd set 1.0 / 9) 22& aelig; pə'reitəs / n devicesAwards 1. playing a twisters?New China workers play a ...
  • Response
    Response: Community box set
    vain n.could I see some identification NBC Beauty and The Beast Seasons 1-3 dvd collection 50 can be used as is the res Band of Brothers olution Cam. lōng cat. the film may be submitted for review to the jury is this film source (after all,Beauty and The Beast Seasons 1-3 ...
  • Response
    Response: EP9 type element
    Porsche Reportedly Cons EP9 Diesel Pump Plunger idering All-Electric SUV In the aftermath of Dieselgate, V car engine plunger olkswagen is aggressively pursuing a policy of electrification across its lineup. Certainly with the eponymous VW brand, but now it seems also with the other brands un Diesel T plunger d ...
  • Response
    but rigorous logic struggle for power play and m power ore particularly buckling remission of cl Cheap Schitt's Creek Seasons 1-2 inical manifestations (iii) respiratory chest pressure sensation or tightness.Twitter and Apple and other technology company executives when[CSI] [CSI-NY] One p The X-Files dvd a
  • Response
    2016 Nissan Maxima by the Numbers 13mm plungers Move over GT-R, the 2016 Nissan Maxima has arrived with more power and tech, as dn type injection nozzle well as a profile that won’t ever be confused with a Chevrolet Impala, Toyota Avalon, or Ford Taurus. While the GT-R functions ...
  • Response
    http://hexaseo.c http://hexaseo.com om ,http://hexaseo.com/il/ , http://hexaseo. http://hexaseo.com/il com/forum/index.php click through the next document in hexaseo.com Related Links: New article 4 (-------) ...

Reader Comments (4)

Looks like you had a really lousy experience with Rogers, that sucks. But I'm not sure why you would paint all the cell phone companies with the same brush. There are more than 30 different companies in Canada operating 10 different networks and a lot of those companies do a very good job of providing service to Canadians.

I assume you were reading the same Globe and Mail stories I was reading this past weekend so you do understand that the cell phone companies are NOT trying to BLOCK Verizon from coming to Canada. They are trying to get the same terms and conditions as our government is offering to Verizon in the upcoming spectrum auction as well as assurances that the government won't force Canadian companies to open their networks to Verizon at below cost. It's an important distinction.

It has certainly been interesting to see our supposedly "Progressive Conservative" government implement a perverse policy that puts Canadian companies at a financial and competitive disadvantage to US companies.

BTW, if you go to Verizon's website you will see that they actually charge 15-20% higher prices than similar plans in Canada so they might actually force prices up instead of down.

I wonder if you will still be feeling a smug if your cell phone rates go up and good jobs/profits head to the US instead of staying in Canada and contributing to our economy.
August 5, 2013 | Unregistered CommenterSheila
Hi Sheila,
It is my guess that you work for one of the companies, right?
I do understand the situation, and I read all the articles you read in the Globe. But you miss the point of my blog: Canadians don't care because the companies mishandled their customer relations for so many of them for so long. In 2009, I tried to tell Rogers that having such bad customer service would come back to haunt them. Other Canadians told the other companies that, too.
I am not alone in being willing to risk an uncertain future rather than let the present day situation continue.
I agree with Tom Flanagan's article today in the Globe. The whole system needs to be torn down and built again. I have travelled many places in the world where the consumer has much more power. That is the system I want for Canada.
And I stand by the comment: companies that provide good products and service, and good customer relations will do fine. I think there could be even more jobs in the future because the companies will have to actually answer their phones and deal effectively with customer issues.
Good luck to you and all your colleagues.
August 6, 2013 | Registered CommenterAnne
Hi Anne

Consumers are never "locked" into a contract, especially in Canada. The terms for terminating a contract are agreed to at the time consumers voluntarily agree to enter into the contract. If someone "signs you up" for a contract without your permission, that contract is not legally binding. If you don't like the terms of the contract you don't have to accept them, you can change them or just move on to one of the other companies that has terms more to your liking.

When Wind Mobile first started in Canada they didn't offer their customers the option of a contract. Within a year they had to offer contracts because they found that consumers wanted the benefits (i.e. the big subsidy) that came with the contract. Was Wind's decision to offer contracts a legitimate response to customer demand or was it something nefarious?

The point I was making was that your bad experience with Rogers shouldn't form the basis of your opinions about Canada's entire wireless industry. There are a number of very good companies such as Koodo, SaskTel, Telus and Videotron that get top marks year after year in the JD Power customer service ratings. Are they perfect? No. But do they deserve to be placed a competitive disadvantage relative to a US giant like Verizon at the hands of our own government? I don't think that is right either.

We all remember the trouble Rogers got themselves into with negative-option billing for cable subscriptions many years ago. But as I recall, they were the only company that engaged in that practice before it blew up in their face.
August 6, 2013 | Unregistered CommenterSheila
I read the comments with some surprise. I've had a Rogers cell since '06, my only phone, no land line. No major problems, but there were a couple of issues that Rogers made right. But what I love is the dependability -- three dropped calls in eights years.Can't beat that, so reliable. And also a great plan which more than meets my needs. Granted, I can't wait to get rid of my d*mn Blackberry, poor service from them, but that is my own fault for getting seduced by the Blackberry name.
Very unlikely I would leave Rogers
August 6, 2013 | Unregistered CommenterCheryl Keyes

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
Post:
 
All HTML will be escaped. Hyperlinks will be created for URLs automatically.